Refund Policy of Crust & Craft Pizzeria
Last updated: March 23, 2023
Thank you for dining with Crust & Craft Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is as follows:
Order Cancellation
You may cancel your order within 5 minutes of placing it by contacting us at +44 20 7946 0958. If the order has not been prepared, we will cancel the order and issue a full refund to your original method of payment. Orders that have already been prepared cannot be canceled.
Returns
We do not accept returns of our products due to the perishable nature of our items. However, if you receive an incorrect or defective item, please contact us at +44 20 7946 0958 with details of the product and the issue.
Refunds
Refunds for incorrect or defective items are processed on a case-by-case basis. To be eligible for a refund, please report the issue within 2 hours of receiving your order. You may be required to provide photographic evidence of the problem. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment, within a certain amount of days, which is usually within 7-10 business days.
Exchanges
We only replace items if they are incorrect or defective. If you need to exchange it for the same item, please call us at +44 20 7946 0958.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958 or visit us at:
Crust & Craft Pizzeria43 Bedford Street, Westminster,
London, WC2E 9HA,
United Kingdom
Changes to This Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
To get more information about your rights, you can visit our Terms of Service section on cloudshelf.sbs or contact us directly with any inquiries.